Support & FAQs
We're here to help! Find answers to common questions or contact us directly.
Table of Contents
1. Orders & Shipping
How long does shipping take?
In-stock items ship within 1–2 business days. Made-to-order items require additional processing time as specified on the custom order request confirmation letter. Domestic shipping typically takes 3–5 business days. AAK does not offer international shipping at this time.
Do you ship internationally?
AAK does not offer international shipping at this time. We hope this will be able to change soon!
How can I track my order?
Once your order ships, you'll receive a tracking number via email and on your account page. You can view your order status by logging into your account.
2. Returns & Exchanges
What is your return policy?
Please visit our Logistics page for complete details on returns and exchanges.
How do I initiate a return?
Please visit our Logistics page for complete details on returns and exchanges.
3. Products & Care
Are your products handmade?
Yes! Every item is handcrafted by Amber. This means slight variations in color, size, and appearance are natural and make each piece unique.
How should I care for my handmade items?
Care instructions are included for each product on its product page.
Can I request custom colors or sizes?
Absolutely! Visit our Custom Order page to submit your specifications. We'll work with you to create something perfect.
4. Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure Stripe payment processor.
Is my payment information secure?
Yes! We use Stripe for payment processing, which is PCI DSS compliant and uses industry-standard encryption. We never store your credit card information on our servers. Learn more about Stripe.
5. Account & Website
Do I need an account to place an order?
You are required to be logged in to your account to make a purchase at this time. Creating an account lets you track orders, save your wishlist, and manage your preferences.
How do I reset my password?
On the login page, click "Forgot Password?" and enter your email address. We'll send you instructions to reset your password.
6. Contact Support
Response Time: We typically respond within 1–2 business days.
What We Can Help With
• Order status and tracking
• Product information and recommendations
• Custom order inquiries
• Returns and exchanges
• Payment and billing questions
• Technical issues with the website
• Any other questions or concerns
7. Last Updated
This page was last updated on January 1, 2026.